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You may only message recipients who have consented to receive messages from you. Sending unsolicited bulk messages, spam, or messages that violate WhatsApp's or your email provider's terms is prohibited and may result in suspension without refund.
Relay automates WhatsApp Web sessions rather than WhatsApp's official Business API. WhatsApp may suspend numbers that violate its own terms, independent of any action by us. We are not liable for bans, suspensions, or lost messages resulting from WhatsApp-side enforcement.
The service is provided "as is" without uptime guarantees beyond what is stated on your plan. We may suspend accounts that abuse the platform or put other customers' delivery at risk.